Cancellation and Refund Policy for EazyGym SaaS Software
Last Updated: [Date]
1. Introduction
At EazyGym, we aim to provide the best service possible to help you manage your gym efficiently. However, we understand that circumstances may arise where you may need to cancel your subscription. This Cancellation and Refund Policy outlines the conditions under which you may cancel your subscription and request a refund.
2. Cancellation Policy
How to Cancel: You can cancel your EazyGym subscription at any time by accessing your account settings within the software or by contacting our customer support team at 9288000281
Effective Date of Cancellation: Upon cancellation, your subscription will remain active until the end of the current billing cycle. After the billing cycle ends, your account will be downgraded to a free or inactive plan, and you will no longer be charged for the service.
Access to Data: After cancellation, you will have limited access to your account to retrieve any data you may need. This access will be available for a period of 2 days. After this period, we reserve the right to delete your data in accordance with our data retention policies.
3. Refund Policy
No Refunds on Monthly Subscriptions: EazyGym does not offer refunds for monthly subscriptions. Once a payment has been processed for a monthly subscription, it is non-refundable, and you will continue to have access to the service until the end of the billing period.
Annual Subscriptions: If you have purchased an annual subscription and choose to cancel within the first 10 days, you may be eligible for a prorated refund. The refund will be calculated based on the remaining time left in your subscription after deducting the cost of the months used. After 10 days, no refunds will be issued for annual subscriptions.
Special Circumstances: We understand that unforeseen situations may arise. In exceptional cases, such as billing errors or other extenuating circumstances, you may contact our support team to request a review of your case. Refunds in these cases are at the sole discretion of EazyGym.
4. How to Request a Refund
To request a refund, please contact our customer support team at 9288000281 with the following details:
Your account information (name, email, and subscription details)
Reason for the refund request
Any supporting documentation (if applicable)
Our team will review your request and respond within 2 business days.
5. Changes to This Policy
We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on our website, and you will be notified by email or WhatsApp. Your continued use of the service after any changes to this policy constitutes your acceptance of the updated terms.
6. Contact Information
If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us at:
Technomics It Solutions Pvt Ltd
Kakkanchery,Calicut-673620
Phone : 9846086424
Email : support@eazygym.fit
www.eazygym.fit
By using EazyGym SaaS software, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy.